FAQs

ONLINE SHOPPING FAQS

How do I login? +

Login is available in the upper right corner of the homepage. Click “Sign In” to login.

How do I change my password? +

Go to “My Account” and click on “My Account Settings.” You will see the option to change your password there. If you have forgotten your password and need to reset it, you will see a “Forgot your password” option on the sign-in screen.

Where can I add delivery instructions? +

When on the checkout page, you will see a section for delivery address and deliver instructions. You can enter your comments there.

How far in advance can I place an order for delivery or pickup? +

An order for delivery or pickup can be placed up to 14 days in advance.

Who can pick up my order or accept delivery of my order? +

Anyone can pick up your order or receive your delivery unless your order includes alcohol. If your order includes alcohol, the recipient must be 21 years of age or older. Proper identification will be required to accept delivery of alcohol or pickup alcohol.

How do I use a gift card to make online grocery purchases? +

Gift cards can be applied to your online grocery purchases. You will have the opportunity to apply a gift card to your order total on the “Place Order” page in the checkout process. You will need to have a credit card added to checkout in order for the gift card to apply to your order. To redeem a gift card, you will need to enter the 19-digit or 16-digit card number and 4-digit Pin located on the back of the card. You must hit “check balance,” you will see the amount of the balance on the gift card and the “apply” button will illuminate. The amount of the gift card that is applied to your order will show on the right side of the page under “payment selected.” Any balance remaining after the gift card is applied will be charged to your credit card.

How do weekly ad prices work? +

Our weekly sales begin Thursday of every week and continue through midnight the following Wednesday. The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale. Note that your order is charged on delivery or pickup day.

  • If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.
  • If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.
  • If you select a day for delivery or pickup that is after next Wednesday, the current sale price shown online may not be valid.

Do you accept coupons for online orders? +

We accept digital coupons that can be found in the “savings” section of our website.

Can I provide special instructions to the personal shopper completing my order in the store? +

You can add explanatory notes for your personal shopper to help them select the exact items you want. If you are adding bananas to your cart, for example, you can add a note that says, “I prefer green bananas.” To add notes to items in your cart, click on the “Add Notes” link that appears next to the item in your cart, type your notes in the field provided. You can also add order instructions for your personal shopper, this option is located on the checkout page.

How do I change the date and/or time of my delivery or pickup order? +

You can change the date or time for an existing active order up to 24 hours before your scheduled delivery or pickup (pending availability). You are able to change the order by clicking “Modify or change Order” on the order confirmation page or by going into “My Account” and selecting “My Orders.” From there you can change the contents of the order or the order time, date, or method of fulfillment.

How do I review my order once it has been placed? +

To view existing active orders and previous orders, visit “My Account” and select “My Orders.”

How do I save an order that I have not completed? +

Once you have registered for an online grocery shopping account and signed in, items placed in your cart will automatically remain there until you complete the checkout process. If you leave the site or shut down your computer before completing the checkout process, your selected items will still be in your cart when you log on again. If you have placed items into a cart but haven’t logged in, items in your cart will not be automatically saved if you leave the site.

How do I change or cancel an order? +

If you need to modify an order, you can do so up to 24 hours prior to your pickup or delivery time. You are able to change the order by clicking “Modify or change Order” on the order confirmation page or by going into “My Account” and selecting “My Orders.” From there you can change the contents of the order or the order time, date, or method of fulfillment.

What if I if receive a wrong product or need to return? +

Contact customer service via email at contact@lundsandbyerlys.com or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card.

How do I reach a customer service representative, and what are the hours? +

You can contact a customer service representative via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400.

Our Online Shopping Customer Service Center hours are:
Monday – Sunday: 9 a.m. – 9 p.m.

How is the tax for my order determined? +

Orders placed online are taxed exactly the same as if you were shopping in our grocery store where your order is being filled. Local and state taxes apply to the appropriate items at the rate assigned for that supermarket’s location. If your order is delivered, you will be charged the tax rate based on your home address.

What if I don’t show up for a scheduled pickup? +

If you do not show up for a scheduled store pickup you may be charged a restocking fee. We will contact you if this occurs. You can change the pickup date or time for an existing active order up to 24 hours before your scheduled delivery or pickup time (pending availability). To change the date and time of delivery or pickup, visit “My Account” and select “My Orders.”

What if the amount charged to my credit card is wrong? +

Contact us via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400 and we’ll assist you with any billing issues. Please remember that your order total shown online is an estimate and often varies from the amount charged to your credit card on delivery or pickup day.

How do I change my account information? +

To make changes to your account information, including your delivery address, phone number, or e-mail address. Go to the “My Account” section and select “My Account Settings.”

What are your service fees for delivery and pickup? +

The charge for pickup is $4.95. The charge for Express Delivery Service is $9.95 and the charge for L&B Preferred Delivery Service is $12.95. You can purchase a 1, 3, or 12 month subscription which waives the $4.95 pickup fee and gives you $4.95 discount off your delivery fee.

What are your delivery hours? +

Deliveries occur seven days a week throughout the Twin Cities metro area. We delivery from 7am-8pm, in one- or 2-hour time slots. Place your order by 6:00pm to get same day delivery.

Should I tip my delivery person? +

If you would like to recognize good service, you are able to leave a tip during checkout. The tip amount you indicate during checkout will go directly to your delivery driver.

What if the delivery person does not arrive during the scheduled delivery time? +

Contact customer service via e-mail at contact@lundsandbyerlys.com or by calling 952-548-1400.

An item is marked “Buy one, get one free.” What quantity do I select to get the savings? +

When an item is marked “Buy one, get one free,” in most instances you should select a quantity of at least two of that item in order to receive the second one free. For example, if a variety of boxed cereal is marked “Buy one, get one free,” select a quantity of two for that variety of cereal in your online shopping cart. You will receive two boxes of cereal in your order. The cost of one box will be charged to your credit card and the second box will be included free with your order. If you select a quantity of four, you will receive four boxes and pay for only two boxes and so forth for all even-numbered quantities selected.

Where is my order prepared? +

Orders are prepared at several of our grocery stores throughout the Twin Cities metro area. A team of personal shoppers fulfills your order according to your specific instructions. For deliveries, the store where your order is filled is determined by the destination zip code you entered with your order. Orders for store pickup are filled at the location you selected when you placed your order.

What is your substitution policy? +

If an item in your cart is not available at the store where your order is being filled on delivery or pickup day, your Personal Shopper will try to reach you via text about available substitutions. To allow substitutions, click on the checkbox in your cart next to “Allow Substitutions?”

How do I modifying an order? +

If you need to modify an order, you can do so up to 24 hours prior to your pickup or delivery time.

To modify an order, first log in to your account at lundsandbyerlys.com. IMPORTANT: Before modifying the order, make sure the store displaying at the top of your page matches the store where your order was placed. (For example: if your order was placed for Ridgedale location, make sure the top of your screen says Ridgedale). Click on the order you want to modify in your “order history” — you should then be able to modify the items in your order.

Do you have unattended delivery options? +

Yes! To use this option, simply add “Leave at My Door” in the add order note section at the bottom of your order. In addition to our text and email alerts, you’ll receive a phone call confirmation from your shopper once your groceries have been delivered. Please note that we still require customers to be home during a delivery and we are not responsible for any damage that may occur to products that are left at your door. Also, we require a signature for any alcoholic products or for any ‘pay on delivery’ orders. If you want an order left at your door, you cannot include any alcohol in your order and will need to pre-pay online with a credit card.

EXTRAS FAQS

What is Lunds & Byerlys Extras? +

Lunds & Byerlys Extras is a digital program that will provide you with many exclusive offers and coupons you can take advantage of whether you’re shopping in our stores or online.

How do I sign up for Lunds & Byerlys Extras? +

Visit LundsandByerlys.com to register.

How do I take advantage of offers/coupons that are in my Lunds & Byerlys Extras account? +

Visit LundsandByerlys.com and log in to your account. Visit the “L&B Extras” page to see deals available to you. Offers from Lunds & Byerlys will automatically appear in your account when they become available. Digital coupons from manufacturers will need be to “clipped” to add them to your account.

To redeem offers or coupons once they have been added to your account, you can either show the cashier your Extras barcode from your smartphone using the L&B App or LundsandByerlys.com mobile site or provide the cashier the alternate ID you used to create your account.

What is an alternate ID? +

An alternate ID is a 10 digit number you can use to identify yourself as an Extras member. We suggest using a phone number (either home or mobile) that is easy to remember.

What if I don’t have a smartphone? +

If you don’t have a smartphone you can provide the cashier the alternate ID you used to create your account.

Can I get a Lunds & Byerlys Extras card to use at checkout? +

No. The Lunds & Byerlys Extras program does not include a physical card. To redeem offers or coupons once they have been added to your account, you can either show the cashier a barcode on your smartphone or provide the cashier the alternate ID you used to create your account.

What information do I need to provide to join Lunds & Byerlys Extras? +

To create a Lunds & Byerlys Extras account you need to provide a valid email address, password and alternate ID. An alternate ID is a 10 digit number you will be able to use to identify yourself as an Extras member. We suggest using a home or mobile phone number that is easy to remember.

When creating your account, you have the option to provide additional information, but it is not required to join our Extras program.

How do I load digital coupons into my account? +

Digital coupons are available in the “Savings” section of the LundsandByerlys.com website. You simply “clip” any digital coupons you would like to use to add them to your account. The savings will then be automatically applied at checkout when you show the cashier your Extras barcode on your smartphone or provide the cashier with your alternate ID.

Can I redeem Extras offers and digital coupons in your stores and online? +

All offers and digital coupons can be redeemed in our stores and most can also be redeemed via our online shopping service. If an offer or digital coupon is not available for online shopping it will be clearly stated.

How will you use my personal information? +

Can I add family members to my account? +

No. We are unable to create “households” or “linked profiles” at this time. If you would like to share your Lunds & Byerlys Extras account with a family member, they should use your alternate ID during the checkout process.

Can I redeem my offers and digital coupons in the self-checkout lanes? +

Yes. To take advantage of your Extras offers and digital coupons in the self-checkout lanes, you will need to scan your Extras barcode on the vertical scanner.

How do I change my account information? +

To change your account information, visit LundsandByerlys.com and log in to your account. Select the “My Account” section and update your information.

OTHER COMMONLY ASKED QUESTIONS

Do you offer wedding cakes? +

Yes! We recommend that you make an appointment with one of our pastry chefs to discuss your wedding cake. This will allow us to get a better feel for your needs and provide you a more personalized consultation.

Do you offer a free cake for my child’s first birthday? +

Yes! Get a FREE Baby Cake when you purchase a 7-inch, double-layer decorated cake or larger! To place your order, mention that it’s your baby’s first birthday when you place your additional cake order with us a minimum of three days before the big event.

Can I get my knives sharpened for free? +

Yes! Just bring your knives to your nearest Lunds & Byerlys meat counter and let our experts make them like new. Your knives will be ready for pickup within 24 hours. Limit 3 blades per visit. Only non-serrated blades will be sharpened.

Do you offer a catering service? +

Yes! Catering by Lunds & Byerlys is noted throughout the region for its advanced expertise with food events big and small. To learn more about the services offered call (952) 897-9800 or visit the Catering by Lunds & Byerlys Web site.

Will you donate money to my fundraiser, auction or special event? +

We are committed to giving back to the communities we serve. Our charitable donations are earmarked for organizations helping those in the local communities we serve.

Can I still order volume 1 and 2 of The Best of Byerly’s cookbook? +

Unfortunately, this publication is out of print and no longer available to the public. The last Best of Byerly’s cookbook we printed was back in 1998. Due to declining demand in recent years, there are no plans to print additional books at this time. However, you can find both volumes available for sale on eBay or Amazon and we now have the entire cookbook digitized!

Can I purchase gift cards online? +

Gift cards are available for purchase on our site. You can include a gift card in your online grocery shopping basket and you’ll receive it with the rest of your grocery items or you can order a gift card for that special someone and we’ll mail it directly to them.

Are there any limitations to what I can use my gift card for? +

You can use your card for anything – from groceries to something from our Wines & Spirits shops.

Where can I address correspondence to your corporate support office? +

You can send your comments or questions to:
Lund Food Holdings, Inc.
4100 W. 50th St., Suite 2100
Edina, MN 55424

Do you make all your recipes public? +

Recipe availability depends on where a recipe originates. Recipes from our cookbooks, for example, are constantly being added to our online recipe database. Deli and bakery recipes are published on a more limited basis. Regardless of the source, once a recipe is approved for publishing it will appear on our recipe database, so please continue to check it regularly.